Privacy Policy

1) Introduction and contact details of the controller
1.1 We are pleased that you are visiting our website and thank you for your interest. Below, we inform you about how your personal data is handled when using our website. Personal data refers to any data that can be used to personally identify you.
1.2 The controller responsible for data processing on this website within the meaning of the General Data Protection Regulation (GDPR) is NEXOFOAM GmbH, Lausitzer Straße 1, 76694 Forst, Germany; Tel.: +497219619990; E-Mail: info@nexofoam.de; Managing Director: Christoph Mack, email: christoph.mack@nexofoam.de. The controller responsible for the processing of personal data is the natural or legal person who alone or jointly with others decides on the purposes and means of processing personal data.

2) Data collection when visiting our website
2.1 When using our website for purely informational purposes—i.e., if you do not register or otherwise transmit information to us—we only collect data that your browser transmits to the server (so-called "server log files"). When you access our website, we collect the following data, which is technically necessary for us to display the website to you:
- The specific page visited on our website
- Date and time of access
- Volume of data transmitted in bytes
- Source/reference from which you arrived at the page
- Browser used
- Operating system used
- IP address used (if applicable: in anonymized form)
Processing is carried out in accordance with Art. 6 (1) (f) GDPR based on our legitimate interest in improving the stability and functionality of our website. The data is not passed on or used in any other way. However, we reserve the right to retrospectively check the server log files should concrete evidence point to unlawful use. 2.2 For security reasons and to protect the transmission of personal data and other confidential content (e.g., orders or inquiries sent to the data controller), this website uses SSL or TLS encryption. You can recognize an encrypted connection by the character string "https://" and the lock symbol in your browser's address bar.

3) Hosting & Content Delivery Network
To host our website and display its content, we use a service provider that delivers its services—either directly or through selected subcontractors—exclusively on servers located within the European Union.
All data collected on our website is processed on these servers, unless different data recipients are specified below for specific data processing activities.
We have entered into a data processing agreement with the provider that ensures the protection of our site visitors' data and prohibits unauthorized disclosure to third parties.

4) Cookies
To make visiting our website appealing and to enable the use of certain functions, we use cookies—small text files stored on your device. Some of these cookies are automatically deleted after you close your browser (so-called "session cookies"), while others remain on your device for a longer period, allowing site settings to be saved (so-called "persistent cookies"). In the latter case, you can view the storage duration in your web browser's cookie settings.
If individual cookies used by us also process personal data, such processing is carried out in accordance with Art. 6(1)(b) GDPR (for contract performance), Art. 6(1)(a) GDPR (based on consent), or Art. 6(1)(f) GDPR (to safeguard our legitimate interests in ensuring optimal website functionality and a customer-friendly, effective browsing experience). You can configure your browser to notify you when cookies are set and decide whether to accept them on a case-by-case basis, or to exclude the acceptance of cookies for specific instances or entirely.
Please note that the functionality of our website may be limited if cookies are not accepted.

5) Contacting Us

5.1 WhatsApp Business You have the option to contact us via the WhatsApp messaging service provided by WhatsApp Ireland Limited, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland. For this purpose, we use the so-called "Business version" of WhatsApp. If you contact us via WhatsApp regarding a specific transaction (such as an order you have placed), we store and use the mobile number you use on WhatsApp—as well as your first and last name, if provided—in accordance with Art. 6(1)(b) GDPR to process and respond to your inquiry. Based on the same legal basis, we may ask you via WhatsApp to provide additional data (order number, customer number, address, or email address) so that we can link your inquiry to a specific transaction. If you use our WhatsApp contact channel for general inquiries (e.g., regarding our range of services, availability, or our website), we store and use the mobile number you use on WhatsApp—as well as your first and last name, if provided—in accordance with Art. 6(1)(f) GDPR, based on our legitimate interest in providing the requested information efficiently and promptly. Your data is used solely to respond to your inquiry via WhatsApp. It is not disclosed to third parties. Please note that WhatsApp Business accesses the address book of the mobile device we use for this purpose and automatically transmits telephone numbers stored in the address book to a server belonging to the parent company, Meta Platforms Inc., in the USA. To operate our WhatsApp Business account, we use a mobile device in whose address book we store only the WhatsApp contact details of users who have actually contacted us via WhatsApp. This ensures that any person whose WhatsApp contact details are stored in our address book has already consented—upon first using the app on their device and accepting the WhatsApp Terms of Service—to the transmission of their WhatsApp phone number from the address books of their chat contacts, in accordance with Art. 6(1)(a) GDPR. Consequently, the transmission of data concerning users who do not use WhatsApp and/or have not contacted us via WhatsApp is excluded. For information regarding the purpose and scope of data collection, the further processing and use of data by WhatsApp, and your related rights and privacy settings, please refer to WhatsApp’s privacy policy: https://www.whatsapp.com/legal/?eea=1#privacy-policy We have entered into a data processing agreement with the provider that protects our site visitors' data and prohibits disclosure to third parties. As part of the processing operations mentioned above, data may be transferred to servers operated by Meta Platforms Inc. in the USA. For data transfers to the USA, the provider has adhered to the EU-US Data Privacy Framework, which ensures compliance with the European level of data protection based on an adequacy decision by the European Commission.

5.2 Personal data is collected when you contact us (e.g., via a contact form or email). The specific data collected when using a contact form is evident from the respective form. This data is stored and used exclusively for the purpose of responding to your inquiry or for establishing contact and the associated technical administration. The legal basis for processing this data is our legitimate interest in responding to your inquiry, in accordance with Art. 6(1)(f) GDPR. If your contact is aimed at concluding a contract, an additional legal basis for processing is Art. 6(1)(b) GDPR. Your data will be deleted once your inquiry has been fully processed. This is the case when the circumstances indicate that the matter in question has been conclusively resolved and provided there are no statutory retention obligations to the contrary.

6) Tools and Other Features
Cookie Consent Tool
This website uses a "cookie consent tool" to obtain valid user consent for cookies and cookie-based applications that require consent. When users visit the site, the "cookie consent tool" appears as an interactive user interface where consent for specific cookies and/or cookie-based applications can be granted by checking the appropriate boxes. Through the use of this tool, cookies or services requiring consent are only loaded if the user has granted the corresponding consent by checking the boxes. This ensures that such cookies are placed on the user's device only when consent has been given.
The tool sets technically necessary cookies to store your cookie preferences. As a general rule, no personal user data is processed in this process.
If, in an individual case, personal data (such as the IP address) is processed for the purpose of storing, assigning, or logging cookie settings, this is done in accordance with Art. 6(1)(f) GDPR based on our legitimate interest in legally compliant, user-specific, and user-friendly cookie consent management—and, consequently, in the legally compliant design of our website.
A further legal basis for the processing is Art. 6(1)(c) GDPR. As the data controller, we are subject to a legal obligation to make the use of cookies that are not technically necessary conditional upon user consent.
Where necessary, we have concluded a data processing agreement with the provider that ensures the protection of our site visitors' data and prohibits unauthorized disclosure to third parties.
Further information regarding the operator and the configuration options of the cookie consent tool can be found directly within the relevant user interface on our website.

7) Rights of the Data Subject
7.1 Applicable data protection law grants you the following rights vis-à-vis the controller regarding the processing of your personal data (rights of access and intervention); please refer to the cited legal basis for the respective conditions for exercising these rights:
- Right of access pursuant to Art. 15 GDPR;
- Right to rectification pursuant to Art. 16 GDPR;
- Right to erasure pursuant to Art. 17 GDPR;
- Right to restriction of processing pursuant to Art. 18 GDPR;
- Right to be informed pursuant to Art. 19 GDPR;
- Right to data portability pursuant to Art. 20 GDPR;
- Right to withdraw consent pursuant to Art. 7(3) GDPR;
- Right to lodge a complaint pursuant to Art. 77 GDPR.
7.2 RIGHT TO OBJECT
IF WE PROCESS YOUR PERSONAL DATA BASED ON OUR OVERRIDING LEGITIMATE INTERESTS WITHIN THE SCOPE OF A BALANCING OF INTERESTS, YOU HAVE THE RIGHT TO OBJECT TO SUCH PROCESSING AT ANY TIME ON GROUNDS RELATING TO YOUR PARTICULAR SITUATION, WITH EFFECT FOR THE FUTURE.
IF YOU EXERCISE YOUR RIGHT TO OBJECT, WE WILL CEASE PROCESSING THE DATA CONCERNED. However, we reserve the right to continue processing if we can demonstrate compelling legitimate grounds for the processing that override your interests, fundamental rights, and fundamental freedoms, or if the processing serves the establishment, exercise, or defense of legal claims.
If your personal data is processed by us for direct marketing purposes, you have the right to object at any time to the processing of personal data concerning you for the purpose of such marketing. You may exercise this right to object as described above.
If you exercise your right to object, we will cease processing the data concerned for direct marketing purposes.

8) Duration of storage of personal data
The duration for which personal data is stored is determined by the respective legal basis, the purpose of processing, and—where applicable—any relevant statutory retention periods (e.g., retention periods under commercial and tax law).
When personal data is processed based on express consent pursuant to Art. 6(1)(a) GDPR, the data in question is stored until you withdraw your consent.
If statutory retention periods apply to data processed in the context of contractual or quasi-contractual obligations pursuant to Art. 6(1)(b) GDPR, such data is routinely deleted after the retention periods expire, provided it is no longer required for the performance or initiation of the contract and/or we no longer have a legitimate interest in continued storage.
When personal data is processed based on Art. 6(1)(f) GDPR, the data is stored until you exercise your right to object pursuant to Art. 21(1) GDPR, unless we can demonstrate compelling legitimate grounds for the processing that override your interests, rights, and freedoms, or the processing serves the establishment, exercise, or defense of legal claims.
When personal data is processed for direct marketing purposes based on Art. 6(1)(f) GDPR, the data is stored until you exercise your right to object pursuant to Art. 21(2) GDPR.
Unless otherwise stated in other sections of this notice regarding specific processing situations, stored personal data is otherwise deleted when it is no longer necessary for the purposes for which it was collected or otherwise processed.

Copyright Notice: This privacy policy was created by the specialist lawyers at IT-Recht Kanzlei and is protected by copyright (https://www.it-recht-kanzlei.de) - automatically translated to English.

As of: 06.09.2026, 17:54:28